Follow us on Instagram: Click here

Join our Whatsapp group: Click here


Introduction:

At Amazon, we are dedicated to being Earth's Best Employer, and we recognize that our pursuit of this goal relies on the exceptional talents of individuals like you. Join our dynamic team at Amazon's My HR Live Support (MHLS) - Disability and Leave Services (DLS), and be a part of the change for all Amazonians. Our organization is committed to delivering top-notch Leave of Absence, Disability, and Accommodations services to Amazon employees, applicants, job seekers, and candidates globally. We provide prompt, accurate, and consistent responses to inquiries through various contact channels, including phone and chat.

 

Role Overview:

As an MHLS DLS Professional, you will specialize in servicing the Disability, Leave, and Accommodation domain. You'll engage with Amazon employees, building trust by providing accurate information and resolving issues. This unique role demands critical thinking and fact-finding skills to lead the entire leave and/or accommodation process, from intake to case management support. You will be the essential link between our employees and the support they need to get back on track, all while adhering to established business processes.

 

Key Responsibilities:

 

Take ownership of employee contacts, ensuring each interaction is resolved with a strong focus on problem-solving and customer obsession.

Address DLS inquiries primarily via phone and chat channels, serving as the first point of contact for Leave, Disability, and Accommodation-related questions.

Resolve inquiries holistically, utilizing available resources like FAQs, knowledge base articles, and standard operating procedures, escalating when necessary.

Build trust through empathetic and personalized conversations, adapting case management plans to each employee's evolving needs.

Handle issues that may arise during the leave event, ensuring appropriate communication and documentation.

Utilize judgment, critical thinking, and rationale to balance process adherence with employee needs to analyze and decide on disability, leave, and accommodation requests.

Collaborate with partner teams to resolve cross-functional issues and improve policies.

**Please note: This is a seasonal role with a duration of six (6) months based on business needs. Conversion to a regular full-time position is not guaranteed, and certain benefits may not be available to seasonal employees.

Basic Qualifications:

 

Bachelor's or Master's degree.

1-10+ years of experience in a contact center, customer service, human resources, or equivalent field.

Fluent communication and writing skills in English (+85%).

Schedule flexibility (supporting a 24x7 operations).

Exceptional empathy skills and experience dealing with customers.

Preferred Qualifications:

 

5+ years of experience in a contact center, customer service, human resources, or equivalent field.

Basic knowledge of US legislation related to Leave of Absence and Accommodations.

1 year of Leave and/or Accommodations experience, including case management, eligibility determination, and knowledge of US federal and state leave and disability laws.

Experience providing consultation on human resources, benefits, or complex employee matters.

Ability to manage confidential and sensitive employee information while adhering to data privacy standards.

Detail-oriented with strong analytical, problem-solving, organizational, and multitasking skills.

Location: Hyderabad, Telangana, India

 

Job Category: Customer Service Technology

 

Job Type: Seasonal (6 months)

 

 

APPLY NOW : Click to Apply

 

Note: This job posting is subject to change based on business needs.

 

If you are ready to join Amazon and make a meaningful impact, we look forward to receiving your application.


Follow us on Instagram: Click here

Join our Whatsapp group: Click here